1. Home
  2. Privacy Policy
 Official Document

Privacy Policy 96m Casino – A Commitment to Protecting the Personal Data of Malaysian Players

Your privacy is our absolute priority at 96m Casino. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We believe your trust is the most valuable asset we have a duty to protect.

Updated: 1 January 2026  |  Compliant with Malaysia's PDPA 2010
Register an Account Terms & Conditions
Privacy Policy Summary
Malaysia PDPA 2010 Compliance
256-bit SSL Encryption
No Sale of Data to Third Parties
Data Access & Correction Rights
10 Key Sections
Contact: support@96mcasino.xyz

96m Casino's Six Privacy Principles

Before reading the full document, familiarise yourself with the six core commitments that outline how 96m Casino manages the personal data of every player in Malaysia.

Highest-Level Data Security
All personal and financial data belonging to 96m Casino players is protected with 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions. Data is stored on secure servers with strict access controls, and only authorised personnel may access sensitive player information for legitimate operational purposes.
256-bit SSL
No Sale of Data to Third Parties
96m Casino has never and will never sell, rent, or disclose players' personal data to any third party for marketing purposes without the user's explicit consent. Your information is used exclusively to operate the 96m Casino platform and to meet applicable Malaysian legal requirements — nothing more.
No Data Sales
Full User Rights Over Their Data
Every 96m Casino member has the full right to access their personal data, request corrections to inaccurate information, and in certain circumstances, request data deletion in accordance with Malaysia's PDPA 2010. All such requests can be submitted directly via email to the 96m Casino privacy team and will be processed within 14 business days.
PDPA Rights
Full Transparency in Data Collection
96m Casino clearly discloses what data is collected, why it is needed, how long it is retained, and who can access it. There is no hidden data collection or use of your information for undisclosed purposes. This Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon.
Full Transparency
Malaysia PDPA 2010 Compliance
The entire data management framework at 96m Casino is designed and audited to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This includes registration as a legitimate data processor, adherence to the seven data protection principles under the PDPA, and the regular maintenance of up-to-date records of all data processing activities.
PDPA Compliant
Full Control Over Marketing Communications
You can choose to receive or opt out of any marketing communications from 96m Casino — including promotional emails, SMS notifications, and special offer alerts — directly from your account settings. You can unsubscribe at any time without affecting your access to the 96m Casino platform or its services.
Your Controls
Contents
This Privacy Policy takes effect on 1 January 2026 and supersedes all previous versions.

Introduction – 96m Casino's Privacy Commitment

Welcome to the 96m Casino Privacy Policy. This document provides a transparent and comprehensive explanation of how the 96m Casino platform ("we", "Platform") collects, uses, stores, discloses, and protects your personal data as a registered user or visitor of our platform.

At 96m Casino, we understand that trust is the foundation of the relationship between an online entertainment platform and its users. Malaysian players trust us not only for a safe and fair gaming experience, but also to handle their personal information responsibly. We take that trust seriously — every policy stated here is not merely a formality, but a genuine practice we follow in the platform's day-to-day operations.

This Privacy Policy is drafted in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in user data management for digital platforms. By registering an account, accessing, or using the 96m Casino platform, you agree to the collection and use of your data as described in this document.

Important Note: If you have any questions about how 96m Casino handles your personal data, please don't hesitate to reach us at support@96mcasino.xyz. Our team is available in Bahasa Malaysia, 24 hours a day.

Types of Personal Data Collected

96m Casino collects the personal data necessary to operate the platform safely and effectively. We only collect what is genuinely needed — no excessive data collection beyond the scope of the services we provide.

Data Categories Example Information Required
Identity Information Full name, MyKad number, date of birth, gender Mandatory
Contact Information Malaysian phone number, active email address Mandatory
Financial Data Bank account details, e-wallet numbers (TnG, GrabPay, Boost, ShopeePay), deposit/withdrawal records Mandatory
Platform Activity Data Game history, Sports Betting records, session duration, account balance Automatic
Technical Data IP address, device type, browser, operating system, cookie data Automatic
Communication Data Customer support conversation records, emails sent to 96m Casino Optional

We do not collect sensitive categories of data such as medical information, political views, religious beliefs, or biometric data unless specifically required by law and with your explicit consent obtained beforehand.

How Personal Data Is Collected

96m Casino collects your personal data through several different channels, depending on how you interact with our platform:

  • During Account Registration: You provide your name, email, phone number, and other identifying details directly through the 96m Casino registration form.
  • During the KYC (Identity Verification) Process: A copy of your Malaysian identity card (MyKad) and other supporting documents are collected to meet legal compliance requirements.
  • During Financial Transactions: Payment method details — DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks) — are recorded for every deposit and withdrawal.
  • During Platform Use: The 96m Casino system automatically records gaming activity, betting history for Malaysia Super League and EPL football, live casino sessions, e-sports, and all other interactions with the platform.
  • Through Cookies and Tracking Technologies: When you browse the 96m Casino platform, cookies and similar technologies automatically collect technical data about your device and browsing session.
  • Via Customer Support: When you contact the 96m Casino support team via live chat or email, those conversations are recorded for quality assurance and dispute resolution purposes.

Purposes for Using Personal Data

96m Casino uses the personal data collected solely for legitimate purposes directly related to the operation of our online entertainment platform. The following are the primary purposes for which your data is used:

  • Account Management: To create, manage, and maintain your 96m Casino account — including processing deposits, withdrawing winnings, and updating your profile.
  • Identity Verification (KYC): To verify your identity in compliance with anti-money laundering (AML) requirements and applicable compliance obligations in Malaysia.
  • Payment Processing: To securely process all financial transactions via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX, and other supported Malaysian payment methods.
  • Customer Support: To provide technical support, resolve disputes, and address your enquiries effectively in Bahasa Malaysia.
  • Platform Security: To detect and prevent fraud, multi-account usage, bonus abuse, and any suspicious activity on the 96m Casino platform.
  • Responsible Gaming: To monitor game patterns and identify early signs of problem gambling, enabling us to provide appropriate support to players who may need it.
  • Service Communications: To send important notifications regarding your account, changes to our terms, and required security updates.
  • Marketing (With Consent): To send promotional offers, bonuses, and information about new games at 96m Casino — only where you have given consent to receive marketing communications.
96m Casino will not use your data for any purpose not stated above without first obtaining your renewed consent.

Data Sharing with Third Parties

96m Casino does not sell, rent, or trade players' personal data to any third party for their own marketing purposes. Your data may only be shared in the following limited situations:

  • Payment Service Providers: The required transaction information is shared with payment processors — DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks) — solely for the secure processing of your financial transactions.
  • Game Software Providers: Technical data required to operate live casino games, roulette, table games, Sports Betting, and e-sports is shared with approved software providers bound by strict confidentiality agreements.
  • Legal Authority: 96m Casino will disclose data to the relevant authorities — such as the PDRM, Bank Negara Malaysia, or other regulatory bodies — when required by law, court order, or valid legal process in Malaysia.
  • Identity Verification Services: The required information is shared with approved KYC service providers solely for mandatory identity verification purposes.
  • Cybersecurity Services: Technical data such as IP addresses and usage patterns may be shared with security service providers for fraud prevention and account protection purposes.
Important: All third parties receiving data from 96m Casino are bound by strict confidentiality agreements and may only use that data for the specified purposes. 96m Casino remains accountable for the security of data shared with these third parties.

Data Security Measures

96m Casino implements multiple layers of technical and organisational security to protect players' personal data from unauthorised access, loss, misuse, or accidental disclosure.

  • 256-bit SSL Encryption: All data transmitted between your browser or app and 96m Casino's servers is encrypted using the latest TLS/SSL protocols — the same standard used by Malaysia's major banks.
  • Data Segregation: Sensitive data such as identification document information and financial details are stored in isolated systems with multi-layered access controls, separate from standard profile data.
  • Role-Based Access Control: 96m Casino staff may only access player data that is necessary for carrying out their legitimate duties. All access is logged and continuously monitored.
  • 24/7 Security Monitoring: An automated monitoring system operates around the clock to detect suspicious activity, unauthorised access attempts, or anomalies in usage patterns on the 96m Casino platform.
  • Regular Data Backups: Data is regularly backed up to secure locations to ensure service continuity and data recovery in the event of an unexpected technical incident.
  • Staff Security Training: All 96m Casino staff who handle player data undergo regular cybersecurity and privacy policy training to ensure consistent compliance.

While 96m Casino takes all reasonable measures to protect your data, we want to be transparent that no security system in the world can guarantee 100% protection at all times. If you suspect that your account has been compromised, please contact the 96m Casino support team immediately via live chat.

Cookies, Logs, & Tracking Technologies

The 96m Casino platform uses cookies and similar tracking technologies to enhance the user experience, maintain account security, and understand how players interact with our platform. The following types of cookies are used:

Important
Session & Authentication Cookies
Required to keep you logged in during your gaming session and to protect your 96m Casino account from unauthorised access. These cookies cannot be disabled as they are essential to the platform's basic security.
Important
Security Cookies
Detecting suspicious usage patterns, multiple login attempts, and potentially fraudulent activity to protect your account and funds on the 96m Casino platform.
Functional
User Preference Cookies
Saving your preferences such as display language, preferred game settings, and interface configuration to provide a more personalised experience every time you use 96m Casino.
Analytics
Platform Analytics Cookies
Collecting aggregated information on how players use the 96m Casino platform — pages visited, time spent, and navigation flows — to help us improve the overall platform experience. This data is processed anonymously and cannot be linked to any specific individual.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the 96m Casino platform and your gaming experience. For more information on managing cookies, refer to your browser's help documentation.

Your Rights Under Malaysia's PDPA

As a 96m Casino user and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

Right to Data Access
You have the right to request access to a copy of the personal data held by 96m Casino about you at any time. Such requests will be processed within 21 business days.
Right to Rectification
If the personal data held by 96m Casino is inaccurate, incomplete, or out of date, you have the right to request its correction promptly and at no charge.
Right to Withdraw Consent
You may withdraw your consent for any data processing that is based on your consent — for example, to stop receiving marketing communications from 96m Casino — at any time.
Right to Object to Processing
Under certain circumstances, you have the right to object to the processing of your personal data by 96m Casino, subject to any legal obligations that may override such a request.
Right to Data Erasure
You may request deletion of your personal data once your account is closed and there are no legal obligations requiring its retention. Requests will be processed within 30 business days by the 96m Casino team.
Right to Complain
If you believe that 96m Casino has violated your privacy rights, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia after first attempting to resolve the matter directly with us.
To exercise any of the rights above, submit a written request to support@96mcasino.xyz with the subject line "Privacy Rights Request", along with your full name and 96m Casino account number. All requests will be responded to within 14 to 21 business days.

Data Retention Period

96m Casino retains your personal data only for as long as necessary for the stated purposes, or as required by applicable Malaysian law. The following retention guidelines apply:

  • Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in compliance with Malaysian tax and anti-money laundering legal requirements.
  • Active Account Data: Retained for the duration your 96m Casino account remains active, and updated whenever you update your profile information.
  • Game Session Records: Betting history and game session records are retained for 5 years from the date of activity for dispute resolution and audit purposes.
  • Customer Support Data: Support conversation records are retained for 2 years from the date of interaction for quality and training purposes.
  • Marketing Data: Retained until you withdraw consent to receive marketing communications from 96m Casino, after which your marketing data will be deleted within 30 days.
  • Closed Account Data: Upon account closure, basic identity information is retained for 5 years to meet legal compliance requirements before being permanently deleted.

Once the applicable retention period has ended, 96m Casino will securely delete or anonymise your data so that it can no longer be linked to your identity.

Policy Amendments & Contact Information

96m Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any material changes will be communicated to registered users via email and in-platform notifications at least 14 days before the changes take effect.

The latest version of the Privacy Policy is always available on this page. The "Updated" date at the top of this document indicates when changes were last made. We encourage you to review this page periodically to stay informed about how 96m Casino protects your privacy.

Continued use of the 96m Casino platform after any amendments to the Privacy Policy take effect will be considered acceptance of the revised policy.

Contact the 96m Casino Privacy Officer:
Email: support@96mcasino.xyz
Subject: "Privacy Policy Enquiry"
Language: Bahasa Malaysia & English accepted
Response time: Within 3 business days

FAQ – Privacy Policy

The most frequently asked questions from 96m Casino players about their data protection and privacy.

No, absolutely not. 96m Casino has never and will never sell, rent, or trade players' personal data to any third party for their own marketing purposes. This is a non-negotiable commitment. Your data may only be shared with service providers that help us operate the platform — such as payment processors DuitNow and Touch 'n Go eWallet — or with Malaysian legal authorities when required by law. All such third parties are bound by strict confidentiality agreements and may only use your data for the specified purpose.

To request access to your personal data, send an email to support@96mcasino.xyz with the subject line "Data Access Request". Please include your full name, 96m Casino account number, and registered phone number for identity verification. Our privacy team will process your request within 21 business days of receipt. Data will be delivered in a secure, readable format. Please note that certain data may be withheld from disclosure if it involves third parties or is exempt under Malaysia's PDPA 2010.

Yes, you may request deletion of your personal data once your account is closed with no outstanding balance or obligations. Please note, however, that certain data must be retained for a specified period under Malaysian legal requirements — for example, financial transaction records must be kept for 7 years under applicable law. Data subject to legal retention obligations cannot be deleted immediately, even upon request. Once those obligations have been fulfilled, your data will be permanently deleted or anonymised. Submit your data deletion request to support@96mcasino.xyz with the subject line "Data Deletion Request".

96m Casino does not store full credit or debit card numbers in our systems. For card-based payment methods, all processing is handled entirely by third-party payment service providers that comply with PCI DSS standards — the industry security standard for payment card data. We only retain the information necessary for transaction verification and financial records, such as payment method type, transaction reference number, and amount. For payments made via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX, we retain transaction records but not your e-wallet or online banking login credentials.

There are three straightforward ways to stop receiving marketing communications from 96m Casino. First, click the "Unsubscribe" link found at the bottom of any promotional email we send. Second, log in to your 96m Casino account, go to Account Settings, and disable the marketing communications preference. Third, contact our support team via live chat or email at support@96mcasino.xyz and request to be removed from our marketing list. Once your request is received, you will be removed from all marketing communications within 5 business days. Please note that account-related emails — such as withdrawal notifications, security updates, and terms changes — do not fall under marketing and will continue to be sent in the interest of your account security.
View All FAQs

 Privacy in Responsible Gaming

Part of 96m Casino's privacy commitment is using data responsibly to support player wellbeing. Your gaming activity data helps us identify if you may need support.

Game Pattern Monitoring

96m Casino analyses gaming activity data to identify patterns that may indicate a problem — such as a sudden increase in deposits or unusually long gaming sessions — in order to offer appropriate support.

Self-Exclusion Data Kept Confidential

Information relating to any self-exclusion requests and gaming limits you have set on 96m Casino is strictly confidential and will not be disclosed to any third party without your consent.

Responsible Gaming Limit Records

The deposit limits, loss limits, and time-out settings you activate on your 96m Casino account are stored securely and are accessible only by you and the relevant platform systems.

Confidential Support Communications

All communications between you and the 96m Casino support team regarding gameplay issues are strictly confidential. This information will not be shared with other staff unless necessary to provide appropriate assistance.

 Warning: Gambling is for entertainment purposes only. If you or someone you care about is struggling with a gambling problem, please contact Talian Kasih 15999 or visit the page Responsible Gaming us for immediate and confidential assistance.

Join 96m Casino with Confidence & Guaranteed Privacy

At 96m Casino, your privacy is more than a promise on paper — it is a daily practice embedded in every aspect of how we operate. Over 50,000 Malaysian players trust us because we respect their privacy, protect their data, and conduct our business with full transparency. Register for free today with a minimum deposit of RM10 and enjoy a safe, fair, and responsible online entertainment experience.

Register for Free Now Log In
Data protected by 256-bit SSL Compliant with Malaysia's PDPA 24/7 Bahasa Malaysia Support
Accepted Payment Methods
DuitNow Touch 'n Go GrabPay Boost ShopeePay FPX Maybank2u CIMB Clicks
RM10
Min Deposit
<10 min
Withdrawal
24/7
Support
Bahasa Melayu